Connecting your Zendesk account to your LateShipment.com account lets you seamlessly stay on top of delivery events that may require your attention. With the Zendesk integration, you can have tickets automatically created for delivery events that you select.
What happens when the status of a shipment in-transit, for which a ticket has been created changes?
Any updates on the delivery status for a shipment in-transit for which a ticket has been already created, are made available on the same ticket. This ensures that support agents have all the information they need around a shipment in one place.
How can I connect my Zendesk account with LateShipment.com?
Save up to 20% with automated refunds for 50+ service failures & billing errors including late & lost deliveries.
Get predictive alerts for parcel delays, promptly intervene and proactively take action before customer impact
Send custom or automated customer notifications to for shipping events like “shipped, attempted & delivered”.
Build fully-customizable order tracking pages for your customers to improve your brand’s recall and sales.