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Home > Delivery Experience Management > HelpDesk Integrations > Why connect my HappyFox Helpdesk to
Why connect my HappyFox Helpdesk to
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Connecting your HappyFox Helpdesk with your LateShipment account lets you set up automatic ticket creation for shipping events of your choosing. It enables you to seamlessly keep your support teams updated about critical delivery-related customer issues like lost/ damaged packages, shipments delayed in transit, failed deliveries and more.

How can I connect my HappyFox Helpdesk with my account?

You can set up this integration in 5 simple steps:


  1. Log in to your account
  2. Go to Settings > Connect Helpdesk > Select HappyFox from the dropdown
  3. Enter the email ID connected with your HappyFox helpdesk.
  4. Select the events you’d like tickets created for.
  5. Click Submit.


You’re set.


What happens when the status of a shipment in-transit, for which a ticket has been created changes?


Any updates on the delivery status for a shipment in-transit for which a ticket has been already created, are made available on the same ticket. This ensures that support agents have all the information they need around a shipment in one place. 

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