Connecting your Freshdesk account to your LateShipment.com account lets you seamlessly stay on top of delivery events that may require your attention. With a Freshdesk integration, you can have tickets automatically created for delivery events that you select.
What happens when the status of a shipment in-transit, for which a ticket has been created changes?
Any updates on the delivery status for a shipment in-transit for which a ticket has been already created, are made available on the same ticket. This ensures that support agents have all the information they need around a shipment at one place.
How can I connect my Freshdesk account with LateShipment.com?
Save up to 20% with automated refunds for 50+ service failures & billing errors including late & lost deliveries.
Get predictive alerts for parcel delays, promptly intervene and proactively take action before customer impact
Send custom or automated customer notifications to for shipping events like “shipped, attempted & delivered”.
Build fully-customizable order tracking pages for your customers to improve your brand’s recall and sales.