Why connect my Freshdesk account to LateShipment.com?

Connecting your Freshdesk account to your LateShipment.com account lets you seamlessly stay on top of delivery events that may require your attention. With a Freshdesk integration, you can have tickets automatically created for delivery events that you select. 

What happens when the status of a shipment in-transit, for which a ticket has been created changes?

Any updates on the delivery status for a shipment in-transit for which a ticket has been already created, are made available on the same ticket. This ensures that support agents have all the information they need around a shipment at one place. 

How can I connect my Freshdesk account with LateShipment.com?

• Login to your LateShipment.com account.
• Click on the Settings icon on the top right corner.
• Select Connect Helpdesk
• On the “Select your Helpdesk” dropdown, pick Freshdesk
• Enter the Email ID that you’ve connected with your Freshdesk account
• Against the events for which you would like tickets created, turn the toggle “ON”
• Hit Submit to complete the setup.