Zoho Desk - LateShipment.com Integration

This advanced integration with Zoho Desk enables the functionality of having tickets raised with the name and email address of the customer who is likely to face a poor delivery experience.

These tickets are created prior to the unhappy experience unfolding and give support agents an opportunity to directly communicate this issue from the ticket created by LateShipment.com.

To enable this integration, follow these steps:

1. Connect the LateShipment.com app from the Zoho Marketplace.
2. Authorize the app by validating your LateShipment.com access credentials.
3. On authorizing, you'll be redirected to the events to enable.

Once the events have been enabled, you will see tickets created in your ZohoDesk account for the different in-transit issues you've enabled.