Why connect my helpdesk with LateShipment.com

Reduce Delivery Related Customer Support Tickets using Real-time tracking and Delay Prediction

Keep support teams on top of order deliveries, particularly those facing delivery issues

• Auto-trigger tickets for delivery issues and proactively resolve them, automate order status notifications to customers and provide branded order tracking experiences.

   

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  Enable agents with order tracking information from within your helpdesk for faster resolution of customer issues

Proactively Resolve Delivery Related Customer Issues by collecting Delivery Experience Feedback

Know how good or bad your customers’ delivery experiences were by 

• Capture your customers’ Delivery Satisfaction (DSAT) rating after every order delivery

• Monitor the average DSAT scores of customers to optimize the shipping & delivery process