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Reporting lost and damaged parcels on Gorgias
When you hear from a customer via email or phone regarding a lost or damaged parcel, your support agents can log a request from within Gorgias for LateShipment.com to initiate an investigation with the carrier. Let's look at how your support agents can use the "Report Lost/Damaged Packages" functionality. * Op…
Gorgias SDK Integration
This integration enables the LateShipment.com widget to load inside Gorgias with contextual information regarding shipments in question. * Fetch your "unique url" from Connect Helpdesk >> Gorgias>> Advanced Integration Options. * Head over to your Gorgias account and navigate to Settings >> Integrations. * …
