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Gorgias SDK Integration

This integration enables the LateShipment.com widget to load inside Gorgias with contextual information regarding shipments in question.

  • Click on connect Helpdesk in your LateShipment.com account and select "Gorgias" from the list.
  • Fetch your "unique url" from Connect Helpdesk >> Gorgias>> Advanced Integration Options.
  • Head over to your Gorgias account and navigate to Settings >> Integrations.
  • Add a HTTP integration.
  • Provide a name for the integration and under Triggers, enable "Ticket Created", "Ticket Updated" and "Ticket Message Created".
  • Paste the unique url from your LateShipment account in the "URL" section.

  • Under HTTP Method, Select "Post"
  • Request content type - application/json
  • Response content type - application/json
  • Under Request Body (JSON), adda jSON template with the following code.
  • {
        "subject": "{{ticket.subject}}"
    }
  • Click on Save Changes to complete the setup.

Once this is complete, you can return to your "Tickets" page and the widget will be visible when a tracking number is available in the body/ subject of the ticket for agents to have up-to-date information regarding the shipment in transit.

Expanding the "Events " tab takes you to a detailed timeline view with all shipment related information and transit updates.

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Save up to 20% with automated refunds for 50+ service failures & billing errors including late & lost deliveries.

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Send custom or automated customer notifications to for shipping events like “shipped, attempted & delivered”.

Branded Tracking Pages

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