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Gorgias SDK Integration
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This integration enables the LateShipment.com widget to load inside Gorgias with contextual information regarding shipments in question.

 

  • Click on connect Helpdesk in your LateShipment.com account and select "Gorgias" from the list.
  • Fetch your "unique url" from Connect Helpdesk >> Gorgias>> Advanced Integration Options.
  • Head over to your Gorgias account and navigate to Settings >> Integrations.
  • Add a HTTP integration.
  • Provide a name for the integration and under Triggers, enable "Ticket Created", "Ticket Updated" and "Ticket Message Created".
  • Paste the unique url from your LateShipment account in the "URL" section.

 

 

  • Under HTTP Method, Select "Post"
  • Request content type - application/json
  • Response content type - application/json
  • Under Request Body (JSON), adda jSON template with the following code.
                                                   
                                                        {
                                                     "subject":"{{ticket.subject}}",
                                                     "token":"Your LateShipment API Token"
                                                    }
                                                    
                                              

 

Click on Save Changes to complete the setup.

 

 

Once this is complete, you can return to your "Tickets" page and the widget will be visible when a tracking number is available in the body/ subject of the ticket for agents to have up-to-date information regarding the shipment in transit.

 

 

 

Expanding the "Events " tab takes you to a detailed timeline view with all shipment related information and transit updates.

 

 

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