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Gorgias SDK Integration

This integration enables the widget to load inside Gorgias with contextual information regarding shipments in question.

  • Click on connect Helpdesk in your account and select "Gorgias" from the list.
  • Fetch your "unique url" from Connect Helpdesk >> Gorgias>> Advanced Integration Options.
  • Head over to your Gorgias account and navigate to Settings >> Integrations.
  • Add a HTTP integration.
  • Provide a name for the integration and under Triggers, enable "Ticket Created", "Ticket Updated" and "Ticket Message Created".
  • Paste the unique url from your LateShipment account in the "URL" section.

  • Under HTTP Method, Select "Post"
  • Request content type - application/json
  • Response content type - application/json
  • Under Request Body (JSON), adda jSON template with the following code.
  • {
        "subject": "{{ticket.subject}}"
  • Click on Save Changes to complete the setup.

Once this is complete, you can return to your "Tickets" page and the widget will be visible when a tracking number is available in the body/ subject of the ticket for agents to have up-to-date information regarding the shipment in transit.

Expanding the "Events " tab takes you to a detailed timeline view with all shipment related information and transit updates.

A Four-fold Advantage In One Simple Tool

Shipping Cost Savings

Save up to 20% with automated refunds for 50+ service failures & billing errors including late & lost deliveries.

Delivery Support Dashboard

Get predictive alerts for parcel delays, promptly intervene and proactively take action before customer impact

Customer Delivery Notifications

Send custom or automated customer notifications to for shipping events like “shipped, attempted & delivered”.

Branded Tracking Pages

Build fully-customizable order tracking pages for your customers to improve your brand’s recall and sales.

What are you waiting for?