As long as your carrier invoices you directly, you are eligible for refunds. LateShipment.com integrates with all major shipping carriers such as FedEx/UPS/DHL and more, thereby enabling us to track and recover refunds for service failures including ‘late deliveries’ and ‘misbilled packages’. If a third party shipper invoices you, then the refunds we fetch will be credited back to the third-party account.