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Freshdesk SDK Integration

This integration enables the widget to load inside Freshdesk with contextual information regarding shipments in question.

  • Download the app from the marketplace.
  • Fetch your Token ID from your account.
  • You can find your token ID under Settings >> Connect Helpdesk >> Freshdesk >> Advanced Integration Options.
  • Enter the Token ID and the Account Administrator email associated with your account.

  • Enter these details and click on "Install"
  • Once this is complete, you can return to your "Tickets" page and the widget will be visible when a tracking number is available in the body/ subject of the ticket for agents to have up-to-date information regarding the shipment in transit.

Clicking on "More Tracking Info" takes you to a detailed timeline view with all shipment related information and transit updates.

  • 40
  • 06-May-2020

A Four-fold Advantage In One Simple Tool

Shipping Cost Savings

Save up to 20% with automated refunds for 50+ service failures & billing errors including late & lost deliveries.

Delivery Support Dashboard

Get predictive alerts for parcel delays, promptly intervene and proactively take action before customer impact

Customer Delivery Notifications

Send custom or automated customer notifications to for shipping events like “shipped, attempted & delivered”.

Branded Tracking Pages

Build fully-customizable order tracking pages for your customers to improve your brand’s recall and sales.

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