This tutorial explains how to set up routing rules in a late shipment account. Routing rules direct returns to different warehouse addresses based on the sender's location.

 

Setting up a Rule Based on Location:

Step 1: Navigate to returns experience management.

Step 2: Select return rules.

Step 3: Choose routing.

Step 4: Click on Add to create a new rule.

Step 5: Enter a title for the rule and choose location as the rule type.

Step 6: Select the country, for example, the United States.

Step 7: Choose a state, such as California.

Step 8: Enter the first and last name associated with the warehouse address.

Step 9: Provide the company's name and the warehouse address.

Step 10: Fill in the city, select the country and state, and enter the ZIP code.

Step 11: Add the phone number.

Step 12: Activate the rule by clicking the toggle.

 

Setting up a Rule Based on Product ID or SKU:

Step 1: Click Add to create a new rule.

Step 2: Enter a title for the rule. Input the product ID or SKU in the designated field. Separate multiple IDs or tags with commas.

Step 3: Follow Steps 8-12 from the previous section to complete the warehouse details and activate the rule.

 

Setting up a Rule Based on Product Tag:

Step 1: Click Add to create a new rule.

Step 2: Enter a title for the rule. Input the product tag in the designated field. Separate multiple tags with commas.

Step 3: Follow Steps 8-12 from the first section to complete the warehouse details and activate the rule. Experiment with these settings and set up as many rules as needed for efficient routing.

 

Deleting a Rule:

Step 1: Click delete to remove a rule.

 

This concludes the tutorial.