When you hear from a customer via email or phone regarding a lost or damaged parcel, your support agents can log a request on your LateShipment.com account for us to initiate an investigation with the carrier.

Let's look at how your support agents can use the "Report Lost/Damaged Packages" functionality.

How to report a damaged package:

Step 1: Navigate to the top of the page.

Step 2: Enter the tracking number and select Report Lost/Damaged.

Step 3: From the drop-down select "Damage".

Step 4: Drag and drop the product invoice and the damaged item image in the designated areas. Then, hit Submit.

How to report a lost package:

Step 1: Navigate to the top of the page.

Step 2: Enter the tracking number and select Report Lost/Damaged.

Step 3: From the drop-down select "Lost".

Step 4: Update the purchase invoice in the provided field and click Submit.

How to view the initiated Lost/Damaged Packages:

Step 1: Navigate to Parcel Audit and Shipping Refunds. Here, find the Lost and Damaged Dashboard.

Step 2: Click on it to view all data, including submitted claims, credited refunds, denied claims, recent claims, and recent refund credits.