To set this up, you would first need to connect your customer details to your LateShipment account. This can be done via simple integration with your CRM platform, Order Management System, or your eCommerce store.

Setting this integration up lets us access and automate SMS updates to your customer’s phone numbers. SMS Notifications incur additional charges. Learn more about our SMS Pricing here..

Once set up, follow these simple steps to automate SMS notifications to your customers:

• Go to Settings > SMS Notifications
• Read the instructions and our SMS pricing. Select the check box provided.
• Edit the SMS content to your liking. Be sure to replace [Your Business Name] with the name of your business.
• Enable Notifications for the events that you pick by moving the corresponding slider to ON.

You’re set!