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Setting up custom domain & SSL

The custom track page subdomain created during setup ( can be remapped to suit your custom domain requirements ( or ( This article illustrates the procedure to set up custom domains and SSL for your account.

  1. Navigate to Settings >> Custom Domain
  2. Click on Add new Custom Domain to open the custom domain create a form as shown below:
  3. LateShipment sub domain name: {{Current subdomain -}}
  4. Custom domain name: Provide the desired custom domain to which you want to switch to. 
  5. Prerequisite: You need to set up a CNAME record on your DNS provider's control panel to point to 
  6. Click on “Verify”. This verifies the CNAME record for the custom domain you have mentioned above. 
  7. Once your custom domain is verified and created successfully, SSL certificate on your account will be disabled since the SSL certificate for only works for  *  sub-domains. 
  8. Make sure you have the “Custom domain active” drop-down to “Yes”. “No” would disable this custom domain. 

Steps to enable SSL: 

  • Once you set the custom domain to active, you can view the SSL settings below. 
  • Set “SSL Active” as “Yes”. 
  • Paste the respective certificates in .pem format into private key, primary and intermediary certificate boxes. The private keys must NOT be encrypted. If the SSL provider issued an encrypted SSL key, then please decrypt it and paste.
  • Note: You can contact any SSL vendors like GoDaddy, Verisign, Rapid SSL or any other popular vendors out there to purchase a certificate. If prompted, set server type as Apache while purchasing an SSL cert.
  • Verify the certificates. 
  • On successful verification, the SSL gets enabled. 
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  • 02-Sep-2020

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