When a shipment issue arises, such as orders delivered late, in-transit delays, or packages that are lost or damaged in transit, the integration of LateShipment.com's integration with Yotpo's Loyalty program allows merchants to provide a timely and customer-focused solution. As soon as LateShipment.com identifies a shipping problem, this integration can issue Yotpo Loyalty points or coupons to the affected customers as a means of apology. With these rewards, customers can receive discounts on their next purchase or access exclusive rewards, turning a negative shopping experience into an opportunity for future positive engagement.

• Click on Set Up Program in your Yotpo Loyalty Dashboard.

• Select Manage Earning Rules and create a "New Earning Rule".
• In the rule configuration settings, select "Custom Action".

4. In the Campaign creation page, define the action and points to reward to customers

Here's a list of actions you can reward users for:

• LS_Delivery_Delay
  When there is a delay in delivery.
• LS_Intransit_Delay
  When an order is delayed in transit
• LS_Lost_Package
  When an order is lost by a shipping carrier in transit.
• LS_Damaged_Package
  When an order is damaged in transit.

Please make sure that the "Action Name" field matches the exact action name given in the custom action in Yotpo Loyalty.

• Click on Save Changes.
• Go to the LateShipment.com account >> Settings>> Integrations >> Reviews and Loyalty >> Yotpo Loyalty.
  
• Enable the events you've created Custom Earning Rules on Yotpo for LateShipment.com to activate the integration.