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Home > Accounts FAQ > User Types & Privileges > Understanding user types in
Understanding user types in
print icon allows supports of 3 types of user accounts, namely:

  • Admin 
  • Account only Access
  • Support User


How can I set up a Support user?

1. Click on your account icon on the top right > Manage Users > Add sub-user

2. Enter the required details

3. Select Support in the User type drop-down

4. Click on Add user.



What is a Support Dashboard?

The Support Dashboard provides your support team just the right data and tools to turn their razor-sharp focus on shipments that require attention. The dashboard, designed to invoke action, saves them the hassle of having to sift through multiple shipments to spot ones that require intervention. It also enables them to notify customers where needed.

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